LOGIXONE CHAT
Omnichannel AI Chat for Zoho CRM
Connect WhatsApp, SMS and web chat directly into Zoho CRM and automate conversations using AurA AI trained on your business knowledge.
✓ WhatsApp & SMS inside Zoho CRM
✓ Shared team chat console
✓ AurA AI automated responses
✓ Broadcast messaging campaigns
✓ Dynamic text insertion
✓ Multilingual AI responses
✓ Zoho CRM workflow automation
✓ Live website chat integration
✓ Multiple numbers & channels
✓ Full message history & tracking
From team conversations to automated customer responses
Manage conversations centrally with ChatBox, engage customers directly through messaging channels, and automate responses using AurA AI - all connected inside Zoho CRM.
See LogixOne Chat in action inside Zoho CRM
Watch how conversations, automation and AurA AI work together to manage customer messaging directly within Zoho CRM.
Try LogixOne WebChat right now
Click the chat icon on the right and select Start New Chat to experience how LogixOne Chat works in real time.
Send a message and see how conversations are handled instantly — just like your customers would.
👉 Look to the right and click “Start New Chat”
The demo chat is live — no signup required
Bring every customer conversation into Zoho CRM
LogixOne Chat centralises customer messaging across WhatsApp, SMS, and other supported channels so your team can manage conversations from one connected platform inside Zoho CRM.
Instead of switching between apps, numbers, and inboxes, your team can respond faster, maintain full message history, and keep every interaction linked to the right customer record.
With AurA AI, LogixOne Chat can also automate responses using your own business knowledge base — helping you scale support, sales, and service communication without losing control.
Built for teams that want faster response times and better CRM visibility
Instead of scattered conversations across phones and apps, LogixOne Chat keeps customer messaging inside the system your team already works from.
One Source of Truth
Faster Team Response
Keep conversations attached to CRM records so sales, service and admin teams are all working from the same customer history.
Help staff respond quickly using shared inbox visibility, message templates and AI-generated answers for repetitive enquiries.
More Controlled Messaging
Use company-owned channels, user permissions and standardised workflows to reduce inconsistent communication across the business.
Reporting Ready
Because messages are stored in Zoho CRM, your business can analyse chat activity, service performance and follow-up effectiveness.
Everything your team needs to manage customer chat inside Zoho CRM
LogixOne Chat gives your team one shared messaging layer across WhatsApp, SMS and other supported channels, while keeping every conversation connected to your CRM data.
Shared Chat Console
Bring inbound and outbound conversations into one central ChatBox so your team can monitor, reply and collaborate from a single place.
Workflow Automation
Trigger messages from CRM actions such as new leads, order updates, appointment links and follow-ups without relying on manual sending.
AurA AI Responses
Use your own knowledge base to generate fast, accurate replies that stay aligned with your business rules, products and messaging.
Multi Channel Messaging
Connect multiple WhatsApp and SMS channels so your business can communicate through the sender numbers and platforms that fit each workflow.
Lead & Contact Linking
Attach every chat to the right Lead or Contact record so staff can see customer context, history, ownership and related CRM data instantly.
Templates & Visibility
Standardise replies with templates, control access by CRM user permissions, and keep message history visible for service, sales and reporting.
Multiple Sender Numbers
Use multiple phone numbers or WhatsApp senders across teams, departments or workflows to separate communication and maintain control.
Conversation Assignment
Assign conversations to specific users or teams so ownership is clear, responses are consistent, and nothing gets missed.
Send messages at scale via SMS and WhatsApp
Reach hundreds or thousands of customers instantly using targeted messaging campaigns, directly from Zoho CRM, while still encouraging real customer replies.
Targeted Campaigns
Send messages to specific segments in Zoho CRM based on filters, tags or customer activity.
Personalised Messaging
Automatically personalise messages using CRM data such as name, order details, service information or account-specific content.
Dynamic Text Insertion
Insert dynamic values into each message, including customer names, booking details, invoice references or unique promotional text such as free Buy Now codes.
Multi-Channel Delivery
Choose SMS or WhatsApp depending on your audience and ensure messages reach customers where they are active.
Encourage Customer Replies
Create campaigns that invite customers to reply, knowing AurA AI can respond instantly to common questions and keep the conversation moving.
Track Engagement
Monitor replies, responses and engagement directly inside Zoho CRM to measure campaign performance and follow up faster.
Respond to customers in their own language
LogixOne Chat with AurA AI can respond in the same language your customer uses, helping your business deliver faster, more natural communication across global markets.
Automatic Language Matching
When a customer sends a message in their preferred language, AurA AI can understand the enquiry and respond in that same language automatically.
Better Global Customer Experience
Support customers from different countries without forcing them to switch to English or wait for a language-specific staff member to respond.
Powered by Your Business Knowledge
AurA AI still uses your own knowledge base and business rules, so responses stay relevant to your products, services and processes while being delivered in the customer’s language. This gives your business the ability to provide more accessible, scalable and professional customer communication across WhatsApp, SMS, web chat and other supported channels inside Zoho CRM.
Simple pricing for teams using Zoho CRM
Get started with LogixOne Chat for Zoho CRM and scale messaging, automation and AurA AI as your business grows.
Each outbound message consumes 1 message credit. All 'inbound' messages are free!
All plans include the following
Free CRM Widget Access
Install and use the LogixOne Chat for Zoho CRM widget at no additional cost.
Free Inbound Messages
Inbound messages are free, subject to fair use.
Send via Any Channel
Create multiple channels to send and receive messages across your preferred communication methods.
Access for All CRM Users
Use Zoho CRM permissions to define which CRM users can access LogixOne Chat.
No Lock-In Contracts
Cancel anytime without long-term commitments.
Unlimited Channels
Connect as many messaging channels as your business needs.
AurA AI Responder
Embed your company knowledge into LogixOne Chat so AurA AI can automatically respond to inbound chats on any channel.
Unlimited Templates
Create templates that can be instantly selected when responding or sending messages.
Zoho CRM Automated Messages
Leverage Zoho CRM workflow automation to automatically send messages via various channels.
Unlimited AI Knowledge Base Articles
Create as many LogixOne AurA AI knowledge bases to capture your company’s knowledge.
Full platform capability for customer messaging inside Zoho CRM
LogixOne Chat combines shared team messaging, CRM-linked conversations, workflow automation and AurA AI into one connected Zoho CRM communication layer.
AI & Automation
AurA AI automated responses based on your business knowledge.
Automated message sending through Zoho CRM workflows.
Multiple auto responders for more advanced workflow handling.
Simple out-of-office automatic responses.
Shared Chat Management
Single shared chat console inside the Zoho CRM ChatBox module.
Read and unread visibility so teams can quickly identify unanswered chats.
Advanced filters by contact name, message type and CRM user.
New messages created directly from within the chat tool.
CRM Integration
Send and receive messages from Zoho CRM Leads and Contacts.
Single chat view for each Lead or Contact with full message history.
Quick links directly to the associated Lead or Contact.
Create new CRM Leads from unknown inbound chats.
Channels & Senders
Multiple chat channels including SMS via Twilio, WhatsApp via Twilio, WhatsApp Direct and WhatsApp for Business.
Multiple sender numbers supported.
Assign sender numbers to different Zoho CRM users.
Operational Control
Restricted access using Zoho CRM user permissions.
Automatically assign new chats to the Lead or Contact owner.
Comment on chat records with notes, tasks, attachments and user mentions.
Instant message status, timestamps and user information.
Messaging Tools
Templates for faster operator responses and WhatsApp session messaging.
Attachments supported, depending on the connected channel.
Emoji support for inbound messages.
Bulk messaging by supported channel.
Records & Tracking
Store messages and link directly to each stored message record.
Handle new chat responses from unknown leads.
Centralised message history across channels for retrieval and follow-up.
Reporting & Website Use
Use Zoho CRM dashboards and reports for communication insight.
Website plugin support to simplify inbound customer contact from your website.
See how businesses use LogixOne Chat with Zoho CRM
Real examples of automation, messaging and customer engagement in action.
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La Meli Villas
Centralised guest communication and automated responses using Zoho CRM.
Read Use Case
SailPro
Real-time support and AI-driven global customer communication.
Read Use Case
WBCM Environmental
Automated SMS updates triggered directly from Zoho CRM workflows.
Read Use Case
Tanamera Coffee
WhatsApp communication for wholesale updates and retail engagement.
Read Use Case
Zoho CRM WhatsApp & AI Chat Integration
LogixOne Chat connects WhatsApp, SMS, and live chat directly into Zoho CRM, giving your team a single place to manage all customer conversations. Built for modern sales and support teams, it includes AI-powered automation to respond to enquiries, trigger workflows, and streamline communication. By centralising messaging inside Zoho CRM, businesses can improve response times, track every interaction, and deliver a better customer experience without switching between platforms.